PHONE, INTERNET AND FAX ORDERS

Orders may be faxed, with Internet ordering service to come, 24 hours a day.  We require each order to be placed on a Classic Kitchen Doors Order Form to ensure its accuracy.

NO CHANGES CAN BE MADE ONCE AN ORDER HAS BEEN PLACED.

We read sizes “Width x Height”.  Orders may be placed in imperial or metric measure.  Telephone orders are READ BACK.  Please check sizes and specifications carefully as this is your confirmation of the order.  We do this to make sure you receive your order correctly.  Any mistake that is not corrected at the time of READ BACK becomes your responsibility.  Special instructions should be clearly communicated, by FAX or Internet form.  We always confirm your fax order via “Fax confirmation notice” or by telephone.  If you do not receive confirmation, please call us.  If you do not receive confirmation within 24 hours, please call us.  We may have experienced a transmission problem and need your assistance.  DO NOT RE-FAX.  Most orders are shipped in 5-10 working days from confirmation receipt.  Prices are subject to changes without notice.

Credit will not be extended until $7500.00 of orders has been placed during a 90 day time period.  There will be a two-week processing time for credit approval.  A complete and current credit application must be submitted and approved before any terms of payment will be authorized.  Without a current, signed credit application, sales terms will be CIA (Cash in Advance).  Account terms and credit limit will be established based on credit history, bank information and anticipated sales volume.  All orders for new customers and inactive accounts will require pre-payment until credit terms have been established.  If orders exceed the established credit limit, a deposit may be required to offset the difference.  Accounts with a past due balance of 30 days are subject to a 1.5% service charge.

We currently accept Visa and MasterCard.  Credit Card transactions require a completed credit card authorization form.  This form requires a copy of your Drivers License and the back of your credit card for signature verification.  This is done for your protection as well as ours.
A current signed and completed ST 101 must be on file or sales tax will be charged. 
FOR MORE INFORMATION CONTACT OUR CREDIT DEPARTMENT.

In an effort to simplify and clarify our chargers for freight and handling, the following policy applies:

1. All orders (other than “will-call” at our plant) will be shipped common carrier or UPS.  Orders will be assessed for packaging materials required to ship.  These orders will be sent pre-paid.
2. Minimum invoice charge is $25.00.  There will be a small order fee of 10% on any order under 10 items.
3. Any damage to outer packaging must be noted and brought to the attention of the freight company immediately at delivery.  Save all packaging material in case a damage claim is to be made.
4. Customer must submit freight damage claims to freight company.

IMPORTANT GUIDELINES ABOUT OUR PRODUCTS THAT REQUIRES YOUR SPECIAL ATTENTION

Because of its nature, wood will expand and contract.  Changes in temperature, humidity and other conditions produce wood movements.  Wood is like a sponge, even when finished it will pick up moisture and easily expand in mountain and coastal regions causing wood to warp, twist or crack.  It will dry out and easily shrink in desert regions causing wood to warp, twist or crack.  Consequently, proper precautions must be taken during storing, handling and finishing operations.
You may need to perform extra sanding steps when using darker stains or glazing applications.
To preserve and enhance the quality and beauty of our unfinished wood products, we strongly recommend finishing and sealing of doors within 24 hours from time of delivery.

Unfinished wood needs protection from moisture and from extreme fluctuations in temperature and humidity.  Construction sites may vary in temperature as much as 30 to 50 degrees from day to night, causing warping, swelling or twisting of unfinished doors with 24 hours.  Even finished doors will do the same.

Before doors are delivered, have all windows and exterior doors in place and bring the house to occupancy level conditions.  Make sure all new drywall and plaster has had at least 2 weeks to dry.

Many jobs are finished on site, where doors are not removed from the cabinet prior to finishing.  This causes unfinished top rails on upper cabinets and unfinished bottom rails on lower cabinets.  This allows moisture to be absorbed through the unfinished portion of the door, causing swelling, warping and twisting.

Classic Kitchen Doors, Inc. strictly adheres to these recommendations:

• Under no circumstances should unfinished millwork be delivered to a job or site that is under construction and open to the elements.
• Doors should not be subjected to abnormal heat, cold, extreme dryness, humid conditions or sudden changes therein.
• Under no circumstance should a solid hardwood door receive a painted finish, Paint Grade MDF and our Paint Grade Solid should be used.

The entire door and panels must receive two coats of a high quality finish.  Completely and evenly finish ALL SURFACES – front, back, top, bottom, sides and all cutouts.  CLASSIC KITCHEN DOORS, INC. WILL NOT BE HELD RESPONSIBLE FOR DAMAGE DUE TO THESE CIRCUMSTANCES.  THESE ARE NOT CONSIDERED A DEFECT.

Classic Kitchen Doors, Inc. manufacturers and ships UN-FINISHED wood products nationwide.  ONCE OUR PRODUCTS ARE RECEIVED, IT IS IMPOSSIBLE FOR US TO MONITOR THE CONDITIONS UNDER WHICH THEY ARE KEPT.  We provide special handling instructions with every order, to minimize any warping, twisting or cracking due to conditions beyond our control.  Claims on any order or material discrepancies must be made within (3) days after receipt of order & prior to HINGING, HANGING or FINISHING.  Doors will not be replaced without prior written approval.  Doors must be returned in their original condition to the offices of Classic Kitchens for inspection.  Any items that have been hinged, hung or finished, show signs of exposure to moisture, heat or sun, show signs of job site neglect or are modified in any way shall be deemed accepted by the buyer and voids any warranty.  If our product is handled in accordance with our recommended guidelines, most problems will be minimized.  Remember, you are dealing with an unfinished wood product that will warp, twist or crack within twenty-four (24) hours if not treated or handled properly.

Products must be inspected upon receipt.  Our guarantee covers the replacement of doors and drawer fronts in an un-finished state and in good condition, as originally delivered F.O.B. or factory.  Any variation from our normal construction specifications is not guaranteed, i.e., reducing or increasing the thickness or width of the panel frames.  A warp or twist of 3/16” of an inch or less is not considered a defect.  A twist is measured by placing the face of the door against a true plane surface.  Doors are manufactured to the nearest 1/16th of an inch.  Classic Kitchen Doors, Inc. will not be held responsible for delays caused by factors beyond our control (i.e. obstruction or blockage of usual routes of transportation, unavoidable accidents, riots, natural disasters, vehicle shortages, prevention of labor, power shortages or lack of materials.)  There are not other warranties of any kind expressed or implied.  Classic Kitchen Doors, Inc. strictly adheres to these guidelines.